Privacy Policy
Template text, last updated 25 October 2026. It is not legal advice and is due for review by the owner.
What we collect
When you buy or tip, Stripe collects your payment details and gives us your name, email address, country and what you bought. We use these only to deliver your files, email you a link to them, answer support requests and keep tax and accounting records. We don't sell or share your details, and we don't send marketing email unless you ask to be added.
If you ask for the free Case File Sampler, we keep your email address (and which page you signed up on) once you open the link we send, so we can email you when a new Case File comes out. Every email has a one-click unsubscribe link, and unsubscribing deletes your address from the list. If you never open the link, the request is deleted after 7 days.
If you join the Case File Club, Stripe also keeps your subscription status. We use your email address to send sign-in links and, unless you turn them off, a short email when a new Case File is released.
Who processes it
- Stripe (payments, and merchant of record for Case Files): stripe.com/privacy
- Cloudflare (hosting, file storage and sending your download email): cloudflare.com/privacypolicy
Our web host keeps short-lived server logs (such as IP address and pages requested) for security. When you open your order page or download a file, we record the time, IP address, country and browser for that order and keep it for 200 days, only to show that the files were delivered if a payment is disputed.
Cookies and tracking
Our fonts are served from this site, not from Google. We count visits with Cloudflare Web Analytics, which sets no cookies, doesn't track you across sites and doesn't identify you: it tells us things like which pages are read, which site sent you and your device type, in totals only. We use no advertising trackers. See the cookie policy.
Children
This site is for adults and is not directed to children. We don't knowingly collect information from anyone under 13 (under 16 in the EU and UK). If you believe a child has given us their details, email [email protected] and we'll delete them.
How long we keep it
Order records are kept as long as tax and accounting rules require; support emails until the issue is resolved.
Your choices
You can ask to see, correct or delete your information, subject to records we must keep by law. Email [email protected].